Changes and cancellations

Part of our terms for rides

1. Changing a ride

The person who booked can change the details (names, the room, the pickup point, notes for the driver) at any time from the desk or the ride's page. A change of date, time, hours or vehicle is a request: we re-price it at that moment, and it takes effect once we accept it. If the car or the driver can't do the new time, we say so and offer another.

2. Cancelling

• Before the vehicle's cancellation window: free. The window depends on the vehicle and is shown when the ride is booked.
• Inside the window: the hours are charged as booked.
• If we cancel, or can't confirm: nothing is charged, and the person who booked and the guest are told straight away.

3. Waiting, running late and no-shows

Your driver waits at the pickup for the time shown on the ride (usually 15 minutes from the pickup time). If you're running late, tap “I'm running late” on your ride's page or call the desk, and we hold the car where we can. A guest who doesn't arrive by the end of the wait is a no-show: depending on the vehicle, that is charged as the minimum hours or as the whole booking, as shown when it was booked.