Terms for rides

Last updated: 29 October 2026 · Arva Mobility, Austin, Texas

1. Who we are and what these terms cover

Arva Mobility arranges chauffeured transport in and around Austin: airport and city transfers, cars and vans by the hour, and transport for groups and events. These terms cover anyone who books a ride with us (a hotel, venue or planner booking for a guest, or a customer booking for themselves) and anyone who rides.

2. Booking and confirmation

A ride is booked from a partner's desk, from a hotel's page, or by contacting us. Some vehicles confirm on the spot; otherwise the ride is a request, and Arva Mobility confirms within 2 business hours. A ride is confirmed only when we say so by email or text. The driver's name, the vehicle and its plate are sent before the pickup and shown on the ride's page.

3. Prices and payment

• Rides are priced per hour with a driver, with a minimum number of hours per vehicle. The price is shown, or quoted, before the ride is booked.
• Nothing is paid at the curb. A partner's rides go on one invoice a month, issued by the 15th; a ride booked directly is invoiced as quoted.
• Keeping the car longer is a change to the ride: the desk agrees it with us, and the extra hours are charged at the vehicle's hourly rate on the same invoice.

4. Changing a ride

The person who booked can change the details (names, the room, the pickup point, notes for the driver) at any time from the desk or the ride's page. A change of date, time, hours or vehicle is a request: we re-price it at that moment, and it takes effect once we accept it. If the car or the driver can't do the new time, we say so and offer another.

5. Cancelling

• Before the vehicle's cancellation window: free. The window depends on the vehicle and is shown when the ride is booked.
• Inside the window: the hours are charged as booked.
• If we cancel, or can't confirm: nothing is charged, and the person who booked and the guest are told straight away.

6. Waiting, running late and no-shows

Your driver waits at the pickup for the time shown on the ride (usually 15 minutes from the pickup time). If you're running late, tap “I'm running late” on your ride's page or call the desk, and we hold the car where we can. A guest who doesn't arrive by the end of the wait is a no-show: depending on the vehicle, that is charged as the minimum hours or as the whole booking, as shown when it was booked.

7. On board

Wear a seatbelt and follow the driver's safety instructions. No smoking or vaping in the vehicle. Tell us about child seats, a wheelchair, luggage or anything else the trip needs when you book, so the right vehicle comes. A driver may end a ride where a passenger puts anyone at risk.

8. Texts and your ride's page

With your agreement we text you about your ride: the confirmation, your driver, the code to read to them, and when they arrive. Reply STOP to any text to end them, START to resume, HELP for help. Your ride's page is reached by a private link; please don't forward it, as it carries the code your driver checks.

9. Lost property

Call the desk as soon as you notice. We check the vehicle and arrange a way to get it back to you.

10. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability arising from a ride is limited to the price of that ride, and we are not liable for indirect loss such as a missed flight or connection. Allow for traffic and airport security when you choose a pickup time; we can advise.

11. Events outside our control

Neither side is liable for failure to perform caused by events outside its reasonable control, such as severe weather, road closures or government action. Where such an event stops a ride, nothing is charged for it.

12. Changes to these terms

We may update these terms. The version in force when a ride was booked governs that ride. A partner's agreement with Arva Mobility, where there is one, takes precedence over these terms.

13. Law and contact

These terms are governed by the laws of the State of Texas, and the courts of Travis County, Texas have jurisdiction, without affecting any consumer protections you have where you live. Please contact us first: most problems are settled by a call.

Arva Mobility, Austin, Texas · hello@arvamobility.com · Privacy